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Troubleshooting

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Troubleshooting

Match what you’re seeing, then follow the fix.

Installing and updating

Install or update stuck? Restart your Mac
The installer says something is missing
The installer says “The operation could not be completed”
The installer is stuck on Allow Accessibility
The installer is taking a long time
My AI says Cuddle is restarting for an update

Connection

Cuddle isn’t working. Where do I start?
Why does the Cuddle panel say Disconnected?
My AI can’t see Cuddle
I can’t find the Cuddle panel in Premiere Pro
Premiere Pro quit while my AI was editing

Editing

My AI says the sequence changed
My AI says a clip’s media is offline
Transcription says a language pack isn’t installed

Multicam

Multicam didn’t switch angles

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Cuddle

Connect your AI to Adobe Premiere Pro.

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Here to help

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Answers come from published Cuddle help articles.