Install or update stuck? Restart your Mac

What you see

• The Cuddle installer spins on Installing Cuddle and never finishes.
• An update stops at around 94 to 96 percent and doesn’t move.
• After about three minutes, the install stops with Failed to install, status = -642.

Fix it

1. 1

   Restart your Mac. A full restart clears Adobe’s stuck background services.

   1. Apple menu
   2. Restart
2. 2

   Run the Cuddle installer again. Open Cuddle Installer from the Cuddle DMG. It repairs Cuddle in place and keeps your skills, and this time the install finishes normally.

3. 3

   Restart Premiere Pro. Then open the Cuddle panel and check that it says Connected and shows the new version.

   1. Window
   2. UXP Plugins
   3. Cuddle
   4. Cuddle

Why it happens

Cuddle adds its panel to Premiere Pro with Adobe’s own plugin installer, which comes with Creative Cloud Desktop. After some Creative Cloud updates, that installer stops responding until the Mac restarts. Cuddle itself installs fine. Only the step that adds the panel waits on Adobe.

Optional: check Adobe’s installer

If you’re comfortable with Terminal, you can check Adobe’s plugin installer before you restart. Paste this into Terminal. If it lists your plugins within a few seconds, Adobe’s side is fine. If it hangs, restart your Mac first.

"/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent" --list all